Shipping Information

Fast, free delivery straight to your door

🚚

FREE Express Shipping

Free 1-2 day express UK shipping on ALL orders - no minimum purchase required!

Shipping Details

UK Delivery

Express Delivery

1-2 business days

FREE

Tracked Delivery

Full tracking provided

Included

Coverage

England

Scotland

Wales

Northern Ireland

Currently shipping within the UK only

Order Processing

Processing Time

Orders placed before 2 PM are typically processed and dispatched the same business day. Orders placed after 2 PM or on weekends will be processed the next business day.

Packaging

All orders are carefully packaged in discrete, recyclable packaging to ensure your Opti-15 Gel arrives in perfect condition.

Tracking Information

You'll receive a tracking number via email once your order ships, allowing you to monitor your delivery progress in real-time.

Shipping FAQ

What if I'm not home for delivery?

Our courier will attempt delivery and leave a card with instructions if you're not available. You can typically reschedule delivery or arrange collection from a local pickup point.

Can I change my delivery address?

Please contact us immediately at support@optigel.co.ukif you need to change your delivery address. We can only make changes before your order ships.

Do you ship internationally?

Currently, we only ship within the United Kingdom. We're working on expanding our shipping options and hope to offer international delivery soon.

What if my package is damaged or lost?

If your package arrives damaged or doesn't arrive at all, please contact us immediately. We'll work with our shipping partners to resolve the issue and send you a replacement at no charge.

Need Help with Your Shipping?

Our customer service team is here to help with any shipping questions.