Returns & Refunds

Your satisfaction is our priority

🛡️

90-Day Money-Back Guarantee

If you're not completely satisfied with Opti-15 Gel, we'll refund your money. No questions asked.

Return Policy

90-Day Return Period

You have 90 days from the date of purchase to return your Opti-15 Gel for a full refund. This gives you plenty of time to try the product and see if it works for you.

Condition of Returns

We accept returns of both opened and unopened products. You don't need to return unused product - simply contact us to initiate your refund process.

No Questions Asked

We don't require lengthy explanations. If Opti-15 Gel didn't meet your expectations, that's all we need to know to process your refund.

How to Return Your Order

1

Contact Us

Email support@optigel.co.uk or call 0800 470 0316 with your order number

2

Get Return Label

We'll email you a prepaid return label - no cost to you

3

Get Refunded

Full refund processed within 5-7 business days of receipt

Refund Information

Refund Method

Refunds are processed back to your original payment method. Credit card refunds typically appear within 3-5 business days, while PayPal refunds are usually instant.

Full Purchase Price

We refund 100% of what you paid, including any taxes. Since shipping was free, there are no shipping charges to deduct.

Processing Time

Once we receive your return or your return request (for opened products), we process refunds within 5-7 business days.

Damaged or Defective Products

Received a damaged product?

If your Opti-15 Gel arrives damaged or defective, please contact us immediately. We'll send you a replacement at no charge and arrange for return of the damaged item.

Please take photos of any damage and include them when you contact us - this helps us improve our packaging and work with our shipping partners.

Frequently Asked Questions

Do I need to return unused product for a refund?

No, you can keep any unused product. Simply contact us to initiate the refund process.

What if I ordered multiple tubes?

Our 90-day guarantee applies to your entire order. You can return all or part of your order for a full or partial refund respectively.

Can I return after 90 days?

Our standard policy is 90 days, but we understand special circumstances arise. Contact us and we'll do our best to help you.

Do you charge restocking fees?

No, we never charge restocking fees. Returns are completely free for our customers.

Need to Start a Return?

Our customer service team will make the process quick and easy.

Email: support@optigel.co.uk

Phone: 0800 470 0316

Have your order number ready to help us assist you faster