Your satisfaction is our priority
If you're not completely satisfied with Opti-15 Gel, we'll refund your money. No questions asked.
You have 90 days from the date of purchase to return your Opti-15 Gel for a full refund. This gives you plenty of time to try the product and see if it works for you.
We accept returns of both opened and unopened products. You don't need to return unused product - simply contact us to initiate your refund process.
We don't require lengthy explanations. If Opti-15 Gel didn't meet your expectations, that's all we need to know to process your refund.
Email support@optigel.co.uk or call 0800 470 0316 with your order number
We'll email you a prepaid return label - no cost to you
Full refund processed within 5-7 business days of receipt
Refunds are processed back to your original payment method. Credit card refunds typically appear within 3-5 business days, while PayPal refunds are usually instant.
We refund 100% of what you paid, including any taxes. Since shipping was free, there are no shipping charges to deduct.
Once we receive your return or your return request (for opened products), we process refunds within 5-7 business days.
If your Opti-15 Gel arrives damaged or defective, please contact us immediately. We'll send you a replacement at no charge and arrange for return of the damaged item.
Please take photos of any damage and include them when you contact us - this helps us improve our packaging and work with our shipping partners.
No, you can keep any unused product. Simply contact us to initiate the refund process.
Our 90-day guarantee applies to your entire order. You can return all or part of your order for a full or partial refund respectively.
Our standard policy is 90 days, but we understand special circumstances arise. Contact us and we'll do our best to help you.
No, we never charge restocking fees. Returns are completely free for our customers.
Our customer service team will make the process quick and easy.
Email: support@optigel.co.uk
Phone: 0800 470 0316
Have your order number ready to help us assist you faster